RETURNS & EXCHANGES
We want you to love your Kosen Kimonos. If something isn’t right, here’s how we handle returns and exchanges.
Eligibility
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Returns must be made within 14 days of delivery.
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Items must be unworn, unwashed, and in original condition with all tags and packaging.
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Sale or clearance items are final sale and cannot be returned or exchanged.
How to Return or Exchange
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Email us at info@kosenjiujitsu.com with your order number and reason for return.
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We will provide return instructions.
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Once we receive and inspect the item, we will process a refund or exchange.
Refunds
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Refunds will be issued to the original payment method.
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Please allow 5–10 business days for the refund to appear in your account.
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Original shipping fees are non-refundable.
Exchanges
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Exchanges are subject to item availability.
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If the requested item is unavailable, a refund will be issued instead.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 3 days of delivery. We will arrange for a replacement or full refund at no additional cost.
Return Shipping
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Customers are responsible for return shipping costs, unless the item is defective or we made a mistake.
Notes:
Returned items that are crumpled and not folded correctly, do not have tags, or packaging will be subject to a minimum restocking fee. The item will not be accepted as a return if it is in poor condition, dirty, washed, or worn. Restocking fees will not be charged for items returned in original condition. If you ship your item back to us before obtaining an RMA your return may be delayed. Store credits and refunds will not be issued until the item has been received and deemed resalable.
